Returns & Exchanges

Due to the perishable nature of our artisanal cheeses and specialty food items, we cannot accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

1

Contact Support

Email our team within 24 hours of delivery with your order number and any relevant details regarding the issue.

2

Provide Documentation

Include clear photographs of the product, packaging, and shipping label to help us assess the condition of your arrival.

3

Quality Review

Our cheesemongers will review your claim within 48 hours to determine if a replacement or credit is warranted based on quality standards.

4

Resolution

Approved claims will receive a complimentary replacement shipment or a full digital credit to be used on your next LA FROMAGERIE purchase.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing